Refund policy

Last Updated: 1st December, 2025

At Bondi Flex, your satisfaction matters to us. If something isn’t right, we’re here to help.

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1. Returns & Refunds

We accept returns within 30 days of delivery for:

Due to hygiene reasons, men’s underwear cannot be returned once worn or tried on.

If the product is unused and sealed, we’re happy to assist.

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2. Defective or Incorrect Items

If you received a faulty, damaged, or incorrect item, contact us within 7 days of receiving your order.

We will replace the item or provide a refund.

Please include:

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3. Refunds

Once your return is approved and inspected, we’ll issue a refund to your original payment method.

Refunds may take 3–10 business days to process depending on your bank.

Shipping fees are non-refundable unless the item is faulty.

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4. Exchanges

We offer exchanges for:

If the item has been worn or tried on, we cannot exchange it for hygiene reasons.

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5. Change of Mind

For change-of-mind returns, items must be:

Return shipping costs are the responsibility of the customer.

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6. How to Start a Return

Email us at:

📧 support@bondiflex.com

Include your order number and the reason for your return.

Our team will guide you through the next steps.

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7. Final Sale Items

Sale items, promotional items, and discounted products are not eligible for refunds unless defective.