Shipping policy

Last Updated: 1st December, 2025

We aim to deliver your Bondi Flex products quickly, safely, and reliably.
Below is our simple and transparent shipping policy.

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1. Processing Times

Orders are processed within 1–2 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been shipped.

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2. Shipping Within Australia

We offer the following options:

Standard Shipping
• 2–6 business days
• Flat rate or free shipping (depending on promotions)

Express Shipping
• 1–3 business days
• Additional fee applies

Delivery times may vary based on location and courier conditions.

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3. International Shipping

We ship worldwide.
International delivery times typically range from 7–15 business days depending on the destination.

Customs fees, taxes, or import duties may apply and are the responsibility of the customer.

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4. Order Tracking

Once your order ships, you’ll receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.

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5. Shipping Delays

Bondi Flex is not responsible for delays caused by:
• Customs
• Weather conditions
• Courier issues
• Peak seasonal periods

However, we’ll always do our best to assist.

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6. Incorrect Address

If the wrong address is provided at checkout, please contact us immediately.
We cannot guarantee changes once the order has shipped.

Orders returned due to an incorrect address may require additional shipping fees.

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7. Lost or Missing Packages

If your package appears lost, contact us at support@bondiflex.com and we’ll help investigate with the courier.

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8. Contact Us

For any shipping questions, reach out to:

📧 support@bondiflex.com